Refund Policy

We strive to make things right first time, and to ensure you are happy with the products you receive from us! In the first instance, please contact us at orders@ecscents.co.uk for any issues and we will do our best to resolve!

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@ecscents.co.uk. If your return is accepted, we will issue you with a returns authorisation number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@ecscents.co.uk

Unless your item is faulty, return postage costs will need to be paid by the buyer. For faulty items please return, and once inspected, we will refund the postage cost if deemed faulty.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CONTACT US
For more information about our returns process, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at orders@ecscents.co.uk or by mail using the details provided below:

EC Scents Office 2, Unit 3 Church Street, Darlaston, Walsall, WS10 8DU